TERMS OF SERVICE

OVERVIEW

This website is operated by KuWoof. Throughout the website, the terms “we”, “us” and “our” refer to KuWoof.

KuWoof offers this website, including all information, features, products and services available through the website, to you subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, placing an order or purchasing a product from us, you agree to be bound by these Terms of Service and any additional policies referenced on this website, including our Returns & Refunds Policy, Shipping Policy and Privacy Policy.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not access the website or use our services.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. ONLINE STORE TERMS

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You must not use our products or website for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or any other material that may damage or interfere with the website, our systems or other users.

A breach of these Terms of Service may result in the suspension or termination of your access to the website.

2. GENERAL CONDITIONS

We reserve the right to refuse service, cancel an order or restrict access to the website where reasonably necessary, including in cases of suspected fraud, abusive conduct, unauthorised commercial activity or a breach of these Terms of Service.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the website or our services without our prior written permission.

We may update, suspend or discontinue any part of the website or service at any time, subject to applicable law.

3. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, website content may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, colours, measurements, prices, promotions, availability or delivery times.

We may correct errors and update information at any time. Where an error materially affects an order that you have already placed, we will contact you and provide an appropriate option, which may include confirming the corrected information or cancelling the affected order and issuing a refund.

Information provided on the website is for general information only and should not be relied upon as professional, veterinary or medical advice.

4. PRODUCTS AND PRODUCT IMAGES

We make reasonable efforts to display our products, colours and designs as accurately as possible.

Actual colours may vary depending on your screen, device settings, lighting conditions and manufacturing variations.

Minor variations in colour, stitching, pattern placement, texture or measurements may occur between production batches and are not necessarily considered faults.

All product descriptions and images are provided for identification and general guidance.

We reserve the right to modify or discontinue a product at any time, subject to fulfilling existing confirmed orders or providing an appropriate remedy.

5. PET CLOTHING SIZES AND FIT

Customers are responsible for reviewing the applicable size guide and measuring their pet before placing an order.

Pet clothing sizes may vary between different products and designs. A size used for one product may not fit the same way in another product.

Measurements shown on the website are approximate, and minor measurement differences may occur due to manufacturing methods or manual measurement.

Breed, weight or age recommendations are general guidance only and do not guarantee a particular fit.

Where possible, customers should select a size based on the pet’s actual neck, chest and back measurements rather than relying only on breed or weight.

Sizing and change-of-mind returns are handled in accordance with our Returns & Refunds Policy.

6. PET SAFETY AND SUPERVISION

Our pet clothing and accessories must be used responsibly and under appropriate supervision.

Before use, customers should check that the product:

• Fits the pet correctly

• Does not restrict breathing or movement

• Is not excessively tight or loose

• Does not cause rubbing, irritation or discomfort

• Does not contain damaged or loose components

Do not allow a pet to chew, swallow or become entangled in any part of a product.

Remove the product immediately if the pet shows signs of discomfort, distress, overheating, restricted movement or skin irritation.

Pet clothing should not be left on an unsupervised pet for extended periods unless the product is specifically designed and stated to be suitable for that purpose.

Our products are not substitutes for veterinary care, safety equipment or professional advice.

Nothing in this section limits any rights you may have under applicable law.

7. PRICES AND TAXES

Unless otherwise stated, all prices displayed on the website are in Australian dollars.

Prices may include Goods and Services Tax where applicable.

Shipping charges and any other applicable fees will be displayed during checkout before payment is completed.

We may change our prices at any time. Price changes will not apply retrospectively to orders that have already been accepted, except where there has been an obvious pricing error.

Discount codes and promotions may be subject to separate conditions and expiry dates. Unless otherwise stated, discount codes cannot be combined.

8. ORDERS

Submitting an order does not automatically mean that the order has been accepted.

An order is accepted when we confirm the order and payment, subject to product availability, verification and our right to correct genuine errors.

We reserve the right to cancel or limit an order where:

• A product is unavailable

• The price or product information contains an obvious error

• Payment cannot be authorised

• Fraudulent or unauthorised activity is suspected

• The order appears to be for unauthorised resale

• Delivery cannot reasonably be completed to the supplied address

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled items using the original payment method.

9. BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate billing, contact and delivery information for all purchases.

You are responsible for checking your order details before completing checkout.

We are not responsible for delivery delays or additional costs caused by incorrect or incomplete information supplied by the customer, except to the extent required by law.

You are responsible for maintaining the confidentiality of your account details and password.

Please notify us promptly if you believe your account or payment details have been used without authorisation.

10. PAYMENT

Available payment methods will be displayed during checkout.

Payment must be successfully authorised before an order can be processed.

Payments may be processed by third-party payment providers. Your use of their services may also be subject to their own terms and privacy policies.

We do not guarantee that every payment method will always be available.

11. SHIPPING AND DELIVERY

Shipping costs, available delivery methods and estimated delivery timeframes will be shown at checkout or explained in our Shipping Policy.

Delivery timeframes are estimates only and may be affected by carrier delays, weather events, peak periods, public holidays, customs processing, incorrect addresses or circumstances outside our reasonable control.

We will make reasonable efforts to dispatch and deliver orders within the stated timeframe.

Customers must provide a complete and accurate delivery address.

Where a parcel is returned because an address was incorrect, incomplete, inaccessible or unclaimed, the customer may be responsible for reasonable redelivery costs, except where the issue was caused by us or the carrier.

Risk and responsibility for the products pass in accordance with applicable Australian law and any mandatory consumer protections.

12. ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled once it has entered processing, packing or dispatch.

Orders that have already been dispatched must be handled in accordance with our Returns & Refunds Policy.

13. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are handled in accordance with our Returns & Refunds Policy.

Change-of-mind and sizing returns must meet the eligibility requirements stated in that policy.

Products with faults, major problems or other failures to meet consumer guarantees will be handled in accordance with the Australian Consumer Law.

Nothing in our Returns & Refunds Policy or these Terms of Service excludes any rights that cannot legally be excluded.

14. PROMOTIONS, DISCOUNTS AND GIFT CARDS

Promotions and discounts may be subject to eligibility requirements, minimum spending amounts, exclusions, expiry dates or stock availability.

Promotional offers cannot be redeemed for cash unless required by law.

We may cancel or correct a promotion where it has been affected by an obvious error, misuse or technical problem.

Gift cards are subject to any conditions displayed at the time of purchase and applicable Australian gift card laws.

15. OPTIONAL THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools, applications, payment services, social media platforms or other services.

These third-party services are operated independently from KuWoof.

We do not control third-party services and are not responsible for their availability, content or practices, except to the extent that responsibility cannot be excluded by law.

Your use of a third-party service may be subject to that provider’s terms and privacy policy.

16. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

These links are provided for convenience only and do not necessarily indicate that we endorse or control the third-party website.

We are not responsible for the content, accuracy, privacy practices or security of third-party websites.

You should review the applicable terms and policies before using a third-party website or purchasing products or services from it.

17. REVIEWS, COMMENTS AND USER CONTENT

If you submit a review, photograph, comment, suggestion or other content to us, you confirm that:

• You have the right to submit the content

• The content is accurate and relates to your genuine experience

• The content does not infringe another person’s rights

• The content is not unlawful, defamatory, abusive, misleading or obscene

• The content does not contain viruses, malicious code or unauthorised advertising

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit and display submitted content for operating and promoting KuWoof, subject to applicable privacy and intellectual property laws.

We may remove content that breaches these Terms of Service or applicable law.

18. INTELLECTUAL PROPERTY

All content on this website, including logos, branding, product photographs, graphics, designs, text, videos, website layouts and other materials, is owned by or licensed to KuWoof unless otherwise stated.

You may access and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, sell or commercially exploit our website content without prior written permission from KuWoof or the relevant rights holder.

19. PERSONAL INFORMATION

Personal information submitted through the website is handled in accordance with our Privacy Policy.

By using the website, you acknowledge that certain information may be processed by service providers that help us operate our store, process payments, fulfil orders, provide customer support and improve our services.

20. PROHIBITED USES

You must not use the website:

• For any unlawful purpose

• To infringe intellectual property or privacy rights

• To submit false, misleading or fraudulent information

• To harass, abuse, threaten or discriminate against another person

• To transmit viruses or malicious code

• To collect personal information about other users without permission

• To interfere with the security or operation of the website

• To conduct unauthorised scraping, data extraction or automated access

• To place fraudulent orders or misuse promotional offers

• To engage in unauthorised resale activity

We may suspend or terminate access where these restrictions are breached.

21. WEBSITE AVAILABILITY

We do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may temporarily suspend access for maintenance, updates, security reasons or circumstances outside our reasonable control.

Where practical, we will take reasonable steps to restore the website and minimise disruption.

22. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will meet every individual requirement or that every error will be corrected immediately.

However, nothing in this section excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by law, KuWoof will not be liable for indirect, incidental or consequential loss arising from the use of the website or products where that loss was not reasonably foreseeable.

We are not responsible for loss or damage caused by:

• Improper use of a product

• Failure to follow product instructions

• Incorrect sizing selected by the customer

• Leaving a pet unsupervised while using a product

• Chewing, scratching or other pet behaviour

• Normal wear and tear

• Unauthorised alteration or repair

• Information supplied incorrectly by the customer

This limitation does not apply where liability cannot be excluded or limited under the Australian Consumer Law or other applicable law.

24. INDEMNITY

To the extent permitted by law, you agree to compensate KuWoof for reasonable losses, costs or claims resulting directly from your unlawful use of the website, your breach of these Terms of Service or your infringement of another person’s rights.

This clause does not require you to compensate us for loss caused by our own negligence, breach of law or misconduct.

25. SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

26. NO WAIVER

If we do not immediately enforce a provision of these Terms of Service, this does not mean that we have waived our right to enforce it later.

27. ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on our website, form the agreement between you and KuWoof regarding your use of the website and purchase of products.

If there is any inconsistency between these Terms of Service and a mandatory requirement of applicable law, the applicable law will prevail.

28. GOVERNING LAW

These Terms of Service are governed by the laws of Victoria, Australia and applicable Commonwealth laws.

You and KuWoof submit to the jurisdiction of the courts and tribunals of Victoria and any courts entitled to hear appeals from them.

Nothing in this section limits any right a consumer may have to bring a claim in another jurisdiction where permitted by law.

29. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our website, products, business practices or legal obligations.

The updated version will be published on this page with a revised effective date.

Changes will apply from the date they are published and will not unfairly remove rights relating to orders already accepted.

30. CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

KuWoof
Email: kuwangpet@outlook.com
Address: 2/375 Bayswater Road, Bayswater North, VIC 3153, Australia

Effective date: 22 July 2026