CONTACT INFORMATION

If you have any questions about your order, products, returns, shipping or our policies, please contact us using the details below.

Business Name: KuWoof
Email: kuwangpet@outlook.com
Business Address: 2/375 Bayswater Road, Bayswater North, VIC 3153, Australia

Customer Service

Our customer service team will respond to enquiries as soon as reasonably possible.

When contacting us about an order, please include:

• Your full name

• Your order number

• The email address used to place the order

• A brief description of your enquiry

• Photos or videos, where relevant

Business Hours

Monday to Friday, excluding Victorian public holidays.

Emails received outside business hours will be reviewed on the next business day.

Returns

Please contact us before returning any product.

Do not send returns directly to our business address unless we have provided return approval and return instructions.

For more information, please refer to our Returns & Refunds Policy.

Complaints

If you have a complaint about a product or service, please email us with the relevant details.

We will review your complaint and respond within a reasonable timeframe in accordance with applicable Australian consumer laws.