SHIPPING POLICY

At KuWoof, we want your order to reach you and your pet safely and on time. This Shipping Policy explains how we process, dispatch and deliver orders. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

1. Order Processing

Because every garment is individually checked for quality and hygiene before it leaves us, please allow 2–4 business days for your order to be prepared for dispatch.

Orders are processed on business days from Monday to Friday, excluding Victorian public holidays. During sale periods, new releases and other peak periods, processing may take slightly longer.

2. Dispatch and Delivery

Orders are dispatched from our warehouse in Melbourne, Australia, and delivered Australia-wide.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details. Estimated delivery timeframes will be displayed at checkout after you enter your delivery address.

Delivery timeframes are estimates only and are not guaranteed.

3. Shipping Costs

We offer free standard shipping on orders over AUD $60.

For orders of AUD $60 or less, shipping costs are calculated based on your delivery location and selected delivery method. The exact shipping cost will be displayed at checkout before payment is completed.

4. Free Local Pickup

Free local pickup is available from our Melbourne warehouse:

KuWoof
2/375 Bayswater Road
Bayswater North, VIC 3153
Australia

There is no shipping or pickup fee for orders collected from our warehouse.

Please select the local pickup option at checkout where available. You must wait until you receive confirmation that your order is ready before arriving for collection. Pickup times must be arranged or confirmed with KuWoof in advance.

5. Shipping Fees Are Not Refundable

Important: Any shipping fee paid when placing your order is non-refundable if you return an item due to a change of mind, incorrect size selection, colour or style preference, or another reason that is not caused by a fault with the product or an error by KuWoof.

This means that when an eligible return is approved, the refund will generally cover the returned product only. The original shipping fee paid at checkout will not be included in the refund.

Customers are also responsible for the cost of returning change-of-mind or incorrectly selected items to KuWoof.

This does not apply where an item is faulty, damaged, incorrectly supplied or where you are otherwise entitled to a remedy under the Australian Consumer Law. In those circumstances, shipping and return costs will be handled in accordance with our Returns & Refunds Policy and applicable law.

6. Delivery Delays

Delivery timeframes may be affected by carrier delays, weather events, peak periods, public holidays, incorrect addresses or other circumstances outside our reasonable control.

We will make reasonable efforts to dispatch and deliver your order within the estimated timeframe. However, we are not responsible for delays caused by the carrier or circumstances beyond our reasonable control.

7. Incorrect or Incomplete Addresses

Please make sure your delivery address and contact details are complete and correct before completing checkout.

Where a parcel is returned to us because the address provided was incorrect, incomplete or inaccessible, or because the parcel was unclaimed, you may be responsible for reasonable redelivery costs.

This does not apply where the delivery issue was caused by KuWoof or the carrier.

8. Lost or Damaged Parcels

Please inspect your order when it arrives and contact us promptly if any item is damaged, faulty or incorrect.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us so that we can investigate the delivery with the carrier.

Faulty, damaged or incorrectly supplied items will be handled in accordance with our Returns & Refunds Policy and the Australian Consumer Law.

9. Tracking Your Order

A tracking link will be included in your dispatch confirmation email.

If you have not received tracking details within a reasonable period after placing your order, please check your spam or junk email folder before contacting us.

10. Contact Us

For questions about shipping, delivery or local pickup, please contact us:

KuWoof
Email: kuwangpet@outlook.com
Address: 2/375 Bayswater Road, Bayswater North, VIC 3153, Australia

Effective date: 22 July 2026